Return

How to return

  1. Please email us at hello@lemonam.com  with your name, email and order number
  2. You have 15  calendar days to return or exchange an item from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Let us know  why you’re returning your item if you think it will help us continue to improve.
  3. Important: Until we receive an item, it remains the customer’s responsibility.
  4. We recommend that you return your items by courier or certified mail and retain proof of shipment.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
A refund will be processed, and your payment will automatically be returned  to your credit card or original method of payment within 7 business days. We also offer a $3 USD discount to spend in our store to make up for return shipping costs. This value has been calculated based on the average economy shipping costs for items of our weight class.

 

Sale Items
All items discounted from their original price are considered Final Sale.

 

Order Cancellation
Orders for in stock merchandise may be canceled within 24 hours (1 business day) for a full refund.

Special orders and back ordered merchandise may be canceled within 48 hours (2 business days) for full refund.